We're here to help

If something doesn't look right, or you have a question about your account, billing, or access — get in touch. A real person reads every message, and we aim to reply within 2 working days.

Before you email

Many quick answers live on the FAQ page:

• Read the FAQ — plans, billing, safeguarding boundaries, and more
• About ACE — what ACE is and isn't designed to do

A note on urgent matters

ACE support is not an emergency line. If a situation involves safeguarding, welfare, injury risk, or a child's immediate safety, please follow your club, school, or governing body procedures and contact qualified professionals or emergency services first.